Terms of service

Last Updated: October 26, 2026

Welcome to Novalune.

These Terms of Service govern your access to and use of our website, https://novalune.space, and your purchase of products or services offered through our online store.

By accessing our website, browsing our products, or placing an order, you agree to comply with these Terms of Service, subject to applicable law.

Please read these terms carefully before using our website.

1. Overview

Novalune is an online retailer specializing in aesthetic drinkware, glass cups, tumblers, and related lifestyle products.

Our business was established in 2023.

Throughout these Terms of Service, the words "we," "us," and "our" refer to Novalune.

The words "you" and "your" refer to visitors, customers, and other users of our website.

Our online store operates through an e-commerce platform that enables us to offer products and services to customers.

2. Eligibility and Acceptable Use

By using our website, you represent that you are legally capable of entering into a binding agreement or are using the website with the appropriate permission of a parent or legal guardian.

You agree not to:

Use our website for unlawful or fraudulent activities.
Provide false or misleading information.
Attempt unauthorized access to our systems.
Distribute malware or other harmful code.
Interfere with website functionality or security.
Infringe intellectual property rights.
Use our services in violation of applicable laws.

We reserve the right to restrict access or refuse service where reasonably necessary to address unlawful activity, fraud, security risks, or violations of these terms.

3. Products and Descriptions

Novalune strives to provide accurate product descriptions, photographs, specifications, and availability information.

Our products may include:

Butterfly-inspired glass cups.
Ribbed glass tumblers.
Wavy glass cups.
Drinkware with lids and straws.
Decorative and reusable drinkware accessories.

We make reasonable efforts to display product colors and details accurately.

However, actual colors may vary slightly due to screen settings, lighting conditions, and manufacturing differences.

Product dimensions, capacities, materials, and care instructions are provided on the relevant product pages.

Customers are encouraged to review these details before purchasing.

4. Pricing and Payments

All prices are displayed in the currency indicated on our website or during checkout.

We reserve the right to update product prices without prior notice.

Price changes will not affect orders that have already been accepted, except where correction is required by applicable law or agreed with the customer.

Payments must be completed using the payment methods available at checkout.

Customers are responsible for providing accurate payment and billing information.

Applicable taxes and other charges, if any, will be disclosed as required by law.

5. Order Acceptance

After placing an order, you may receive an automated order confirmation.

An automated confirmation acknowledges that your order has been submitted but does not necessarily mean that it has been accepted for fulfillment.

We reserve the right to cancel or decline orders for legitimate reasons, including:

Product unavailability.
Suspected fraudulent transactions.
Incorrect or incomplete shipping information.
Obvious pricing or listing errors.
Payment authorization failures.
Restrictions imposed by applicable law.

If we cancel an order after payment has been collected, we will issue a refund for the canceled items.

6. Shipping and Delivery

Novalune offers free worldwide shipping on orders placed through our official website.

Our estimated delivery timeframe is 7–10 days.

Delivery estimates may be affected by factors outside our reasonable control, including customs procedures, carrier delays, severe weather, public holidays, or incorrect shipping details.

For more information, please review our Shipping Policy.

7. Returns and Refunds

We offer eligible customers a 30-day free return and refund policy.

Return requests must generally be initiated within 30 calendar days after receiving an order.

Eligibility requirements, procedures, refund processing, and exceptions are described in our Return & Refund Policy.

Nothing in these terms limits mandatory consumer rights under applicable law.

8. Product Care and Responsible Use

Customers should follow the care instructions and usage guidelines provided with each product.

Some glass products may be sensitive to sudden temperature changes, impact, or improper handling.

Customers should verify whether individual products are suitable for hot beverages, microwave use, dishwasher cleaning, or other specific applications before use.

Product specifications may vary between different drinkware collections.

Novalune is not responsible for damage caused solely by misuse or failure to follow clearly provided safety instructions, except where responsibility cannot legally be excluded.

9. Intellectual Property

All original website content, including text, graphics, branding, logos, designs, and other materials owned by Novalune, is protected by applicable intellectual property laws.

Third-party trademarks, photographs, and other materials remain the property of their respective owners.

You may not reproduce, distribute, modify, or commercially exploit protected content without appropriate authorization.

10. Third-Party Services

Our website may use third-party services for payments, shipping, analytics, customer support, and other business operations.

These providers may have separate terms and privacy practices.

We are not responsible for independent third-party websites or services beyond the extent required by applicable law.

11. Accuracy of Information

We aim to maintain accurate and current information on our website.

However, occasional typographical errors, omissions, or inaccuracies may occur.

We reserve the right to correct errors and update information when necessary.

If an error materially affects an accepted order, we will contact the customer and provide an appropriate resolution.

12. Privacy and Personal Information

Your submission of personal information through our website is governed by our Privacy Policy and applicable data protection laws.

We use customer information for legitimate purposes such as processing orders, delivering products, providing support, and maintaining our services.

Please review our Privacy Policy for additional details.

13. Disclaimer of Warranties

We strive to provide reliable products and website services.

Except for warranties or rights that cannot legally be excluded, website content is provided on an "as available" basis.

We do not guarantee that the website will always operate without interruption, errors, or technical difficulties.

Nothing in this section excludes statutory warranties, consumer guarantees, or other mandatory protections.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Novalune will not be liable for indirect or consequential losses arising solely from website use where such liability may lawfully be excluded.

Nothing in these Terms of Service limits liability for fraud, intentional misconduct, or any other liability that cannot legally be limited.

Customers retain all mandatory rights and remedies available under applicable law.

15. Indemnification

To the extent permitted by law, you agree to indemnify Novalune against reasonable losses or claims resulting from your unlawful use of our website or material violation of these Terms of Service.

This provision does not restrict your statutory consumer rights.

16. Governing Law

These Terms of Service are governed by applicable laws of the Commonwealth of Virginia, United States, subject to mandatory consumer protection laws and jurisdictional rules that may apply in a customer's country or region.

Nothing in this provision prevents consumers from exercising rights that cannot legally be waived.