Shipping policy

Last Updated: October 26, 2026

At Novalune, we believe that receiving your favorite drinkware should be simple, convenient, and enjoyable.

We are pleased to offer free worldwide shipping and an estimated delivery timeframe of 7–10 days.

This Shipping Policy explains our shipping practices, delivery estimates, tracking procedures, and how we handle shipping-related inquiries.

1. Free Worldwide Shipping

Novalune offers free standard shipping to customers worldwide.

Shipping Cost: FREE

There is no minimum purchase amount required to qualify for free standard shipping.

Free shipping applies to eligible orders placed directly through our official website:

https://novalune.space

No standard shipping fee will be added at checkout.

Any applicable import duties, customs charges, or taxes are separate from shipping fees and are addressed below.

2. Estimated Delivery Time

Our estimated delivery timeframe is:

7–10 days

This estimate applies to normal shipping conditions and begins after an order has been prepared for dispatch.

Delivery estimates are not guaranteed arrival dates.

Actual delivery times may vary depending on the destination, customs clearance, carrier operations, and other circumstances beyond our reasonable control.

We will communicate any material fulfillment delays when required by applicable law.

3. Order Processing

Orders are reviewed and prepared for shipment after payment has been successfully confirmed.

Processing may involve:

  • Payment verification.

  • Order confirmation.

  • Product preparation.

  • Packaging.

  • Shipment scheduling.

  • Carrier handover.

Customers will receive an order confirmation using the email address provided at checkout.

Once an order has been dispatched, available tracking information will be shared.

Order processing times may vary due to product availability, order volume, weekends, and holidays.

4. International Shipping

Novalune serves customers worldwide.

International shipments may be subject to additional procedures depending on the destination country.

These may include:

  • Customs inspection.

  • Import documentation.

  • Local carrier handling.

  • Government processing requirements.

  • Import duties or taxes.

While standard shipping is free, customs duties, import taxes, or government-imposed fees may apply depending on the destination and applicable law.

Any charges not collected by Novalune at checkout may be payable to the relevant authority or delivery provider.

We recommend reviewing applicable import requirements before ordering.

5. Order Tracking

When tracking information is available, it will be provided after your order has been dispatched.

Tracking information may include:

  • Tracking number.

  • Shipping carrier.

  • Shipment status.

  • Estimated delivery information.

Tracking updates may not appear immediately after dispatch.

If your tracking information is unavailable or appears inactive, please contact our support team for assistance.

Email: support@novalune.space

6. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping details during checkout.

Please verify:

  • Recipient's full name.

  • Street address.

  • Apartment or unit number, if applicable.

  • City and region.

  • Postal or ZIP code.

  • Country.

  • Contact information.

Incorrect or incomplete addresses may result in delivery delays or unsuccessful delivery attempts.

If you notice an address error after placing your order, please contact us immediately.

We will attempt to update the address before shipment where operationally possible.

7. Shipping Delays

Although we aim to deliver orders within 7–10 days, delays may occasionally occur.

Possible reasons include:

  • Severe weather conditions.

  • Customs inspections.

  • Transportation disruptions.

  • Public holidays.

  • High seasonal shipping demand.

  • Carrier operational issues.

  • Incorrect delivery information.

  • Events outside our reasonable control.

If your order is delayed, please contact us so we can investigate.

We will provide assistance and appropriate remedies in accordance with applicable consumer laws.

8. Lost or Missing Packages

If your tracking information indicates a delivery problem or your order has not arrived, please contact us.

Our support team will investigate the shipment and coordinate with the carrier where appropriate.

If a package is confirmed lost or cannot be delivered, we will provide an appropriate resolution, which may include a replacement or refund.

Customers will not be required to pay additional shipping charges for a replacement shipment when the loss is attributable to fulfillment or carrier issues.

9. Damaged Items During Shipping

We aim to package our products carefully to reduce the risk of damage during transit.

If your order arrives damaged, please contact us as soon as reasonably possible.

Include:

  • Your order number.

  • A description of the damage.

  • Photographs of the damaged product and packaging, if available.

We will review the issue and provide an appropriate resolution under our Return & Refund Policy.

10. Multiple Shipments

Some orders containing multiple items may be delivered in separate packages due to inventory availability or fulfillment arrangements.

If your order is shipped in multiple packages, delivery dates may differ.

There will be no additional standard shipping charge for split shipments.

11. Order Changes and Cancellations

If you need to modify or cancel an order, please contact our support team as soon as possible.

We will make reasonable efforts to accommodate changes before dispatch.

Once an order has entered the shipping process, changes or cancellations may no longer be possible.

After delivery, eligible products may be returned under our 30-day free return policy.

12. Returns and Refunds

Novalune offers a 30-day free return and refund policy for eligible purchases.

Customers can request a return within 30 calendar days of receiving their order.

For detailed eligibility requirements and return instructions, please review our Return & Refund Policy.

13. Customer Support

For shipping questions, delivery concerns, or tracking assistance, please contact:

Novalune Customer Support

Website: https://novalune.space

Email: support@novalune.space

Phone: +1 8456240023

Business Address: 1201 Caroline St, Fredericksburg, VA 22401, United States

We appreciate your patience and understanding throughout the delivery process.

Novalune – Make Every Sip a Little More Beautiful.